FAQs

REGISTRATION

I registered on Butterfly-training.de but did not receive any confirmation email.

You may have a problem with your email, please check the items below:
  • Please check your junk mail folder
  • Did you provide the correct email address, spelt correctly?

    • TRAINING COURSES

    What are the technical prerequisites to attend online courses?

  • Audio: Your computer must be equipped with headsets or speakers.
  • Internet access: You must have an internet access with a minimum flow of 512Kb for video streaming.
  • PDF reader: you need a PDF reader to download documents (certificate, invoices…).
  • Plug-in: Our training material is designed to run with Flash Player 9, which can be downloaded freely from Adobe.
  • Web browsers: Our online training is designed to work with most browsers: Internet Explorer, Mozilla Firefox, Google Chrome, Safari etc.

    • Can I stop the training course at any time?

    Yes. You can interrupt training anytime. Whether you need a break or your session shuts down unexpectedly, we always restart the course from the point you last had access. When restarted, the system will automatically bring you back where you stopped.

    Who can I contact if I have a problem while I am taking the course?

    You can contact us anytime. Please fill a form on our contact page.

    I failed at the final exam. Can I retake it?

    Yes, if you failed it once. All trainees are given two attempts to complete the final exam.

    I lost my username/password. What should I do?

    Contact the manager from whom you received the login details. Contact us in other cases.

    CERTIFICATES

    The trainee has finished the course but I have not received the certificate, what should I do?

    You may have a problem with your email, please use the contact page to send us a request to issue the certificate.

    I made a mistake in the trainee’s first or last name, is it possible to amend a certificate?

    Yes.
    1. Please log in at Manager Login
    2. Click on "Certificate"
    3. Click on " Amend a certificate"
    4. Select a trainee
    5. Select a certificate
    8. Ask for a correction: enter the correct first name and last name of the trainee
    9. You will receive the amended certificate via email once approved by staff

    I made a mistake in the name of the company, is it possible to amend a certificate?

    Please use the contact page to send us a request to issue the certificate.

    Is it possible to receive my certificate by E-mail?

    Two possibilities: If you purchase training using "Express Buy", we send you the certificate by e-mail as soon as you complete your training. If you register to butterfly-training.de, we send you the certificate by e-mail and you can always download it from your account.

    PAYMENT OPTIONS

    What are my payment options?

    By using Express buy, you have to pay with your bank card. It is a simple and a secure process thanks to SSL protection. By using standard registration, you can pay by bank transfer at the end of the month. Please note that you need to request this payment method.